 |
Warranty Information |
Please Note: All Items offered by MK Computers USA Inc are Used & Refurbished unless otherwise stated.
Warranty Length: All Laptops and laptop accessories carry a minimum Warranty of 30 Days; please refer to the product description for exact warranty period.
Coverage:
Hardware
- Warranty covers all hardware for product warranty period (for warranty issues on batteries please refer below), warranty covers repair or replacement (same or better) of defective products only.
- To ensure you do not receive any DOA products All hardware is tested 3 times in separate testing process before shipment. however if you receive a DOA Product (defective on arrival) or missing Items, we will pay for all shipping cost for quick repair or replacement, DOA warranty period is from the time you receive your order up to 2 days after, if you receive a DOA product you should contact us as soon as possible (not later that 2 days of receive) and obtain a DOA RMA no (return authorization no). Please note all products coming back to us must have a Valid RMA No.
- Warranty also covers all defective products after the DOA period, however customers will be responsible for one way shipping cost of the replacement or repaired product. Customers with defective hardware products within their warranty period should contact support to verify and obtain a RMA No.
- Please note that minor cosmetic flaws would not be considered defect and not covered under the warranty however we do not ship any products having cosmetic flaws that would effect the operation of the unit in any way, unless we specifically mention in the description of the product.
- We will still provide service If your warranty expires and you have hardware problems. we carry a wide rage of refurbished laptop parts at low cost, therefore after warranty service with us will not cost you an arm and a leg, so for after warranty service, call us with the problem and we will issue you a service case No. for quick & low cost service.
Software:
- To ensure all hardware function properly we also make sure the software that runs/operates (only) the hardware also function properly therefore when you receive your order all operating software (only) should also be functioning properly (on some cases to configure units and install add-ons we may have to disable most unused ports & systems addresses)
In general warranty does not include software and we do not provide software support, software issues any time after DOA period would not be covered, specially issued such as configuring networks, internet connections, installing new software, software crashed, etc.
Laptop Batteries:
Unlike most other companies who do not provide warranty on laptop Batteries (which can be very expensive) we at MK Computers not only provide working batteries with all laptops (unless otherwise specifically mentioned) we also provide warranty on the batteries itself, all laptop batteries are tested warranted to hold charge for minimum 30 minutes when fully charge (unless otherwise stated in the description of product)
- Provider: warranty on Refurbished Items is provided by MK Computers USA Inc.
- Contact: For warranty and support information, please phone at 972-999-1560 or e-mail support@mkcomputersusa.com
- Technical Support: Please phone Tech Support at 972-999-1560 or e-mail support@mkcomputersusa.com
Additional Information:
All sales through this site/Company are final, returned orders for refund after the DOA period, are subject to a 15% restocking fee plus applicable shipping cost. Warranty does not cover misuse or mishandling of equipment and user-installed parts & upgrades. Shortages, missing or damaged items must be reported to Omni Systems within 2 days of receipt. Address corrections made after the product has been shipped will be charged $20.00 fee per box.
All returns must have RMA# by MK Computers prior to shipping/returns. A copy of the receipt must be included with the returned Item. The RMA # must be written on the outside of the box and at the back of the copy of the receipt. Any unauthorized RMA or any RMA discrepancy, will not be accepted and will be returned/refused to the sender at his/her expense, Purchaser is liable for one way shipping costs (after DOA period) including, for all merchandise returned to MK Computers for exchange or warranty repairs. Non-defective products are subject to a 15% fee.
|
|
|
|
Shop by Brand |
|
Order by Phone |
As well as the convenience of ordering online, mkcomputersusa.com also offers the flexibility of ordering by phone. |
 |
|
Help & Support |
|
